Returns & Exchanges

Although we are confident in our clothing, sometimes online shopping can be difficult- and we understand! 

If for any reason you are unsatisfied with your order, you can send us back your items (unworn, unwashed, and original tags still attached) within 30 days of purchase date. We hold the right to refuse any return or exchange after 30 days of purchase or if we feel that the item is not returned in the condition it was sent. 

Refunds for returns are issued back in the form of original payment or store credit. Exchanges are sent out within 14 days of receiving your returned item.

Original and return shipping charges are non-refundable.

*** We will not accept returns or exchanges for any Sale Items or Accessories.*** 

 

To start the Return & Exchange process, contact us at willowgreyboutique@gmail.com.

 

* We do not honor price adjustments.

* You (the customer) are responsible for all original and return shipping fees. Original and return shipping fees are non-refundable. 

 

 

Terms & Conditions

All returns and exchanges will be processed 5-7 days after the returned item is received. You (the customer) will receive a confirmation email once your return or exchange is processed. If your refund is being placed back on a credit card, it may take up to an additional 14 business days to see the money back into your account. 

We personally handle/inspect any return or exchange sent to us and hold the right to deny any return or exchange that is received after 30 days of purchase or if we feel that the item returned is not received in the condition that it was sent. 

By purchasing from www.willowgreyboutique.com, you accept the stated terms and conditions.